IT Desktop Specialist

03 Jul 2024

Vacancy expired!

This role is onsite in San Francisco, CA and Burlingame, CA. (3-4 daays in SF office and 1-2 days in Burlingame office in the week based on the tasks.

Job Description - IT Desktop SpecialistA successful candidate for this role has both technical solid IT background and excellent customer service skills. This role requires competent desktop support skills, practical communication skills, both verbal and written, a proven drive for success and growth. The primary duties of this position are to timely response to support requests, resolve issues, provision and maintain IT endpoint equipment, A/V Systems, on-boarding and off-boarding activities.

Responsibilities· Enthusiastically provide desktop support as needed via face-to-face interaction, slack, email, telephone, and video conferencing· Triage and escalate any issues related to our corporate IT infrastructure for both internally hosted and cloud services. It includes services like O365 E-mail, MS-Office, Google workspace, printers, wired and wireless networks, audio, video conferencing, Building Access & Security, Cisco Switch, Palo Alto Firewall, VPN, ISP's · Resolve IT-related incidents and service requests using JIRA Service Desk; prepare weekly, and monthly JIRA reports· Perform desktop support duties, including level-1 troubleshooting of desktop applications and network issues and engaging with engineering and network consultants as needed· Maintain Microsoft Active Directory and AWS Single Sign-On (SSO) platform for user provisioning and integration with business applications· Track and maintain office equipment inventory and health of machines using Monitoring, Asset Management, and EndPoint Security tools· Maintaining our technical facilities to the highest standard through cable management, workstation installations, rack-mounting, etc.· Completing documentation on confluence and other technical projects and tasks as neededRequired Skills· 3+ years of experience in provisioning and managing users in hosted Exchange, Microsoft Office365, G-Suite, and Microsoft Active Directory, and triage permissions/access-related issues· 3+ years of experience in configuring user machines with business applications on MacOSX and Windows· Experienced in coordinating work with third-party vendors such as ISP providers, managed printer services, business applications support teams, network consultants· Experienced in managing essential functions of Cisco Switches and Palo Alto Firewalls· Ability to identify security issues and concerns and escalate as needed· Ability to lift 50 lbs of hardware equipment, work on ladders for wireless system maintenance, etc.· Excellent interpersonal skills: such as communication skills, active listening, and customer-centric support· Passionate in learning and taking on increasingly complex tasks and independent ability to research technical problems and document solutions · Willingness to work flexible/odd hours at times, based on needs

  • ID: #43796122
  • State: California Sanfrancisco 94101 Sanfrancisco USA
  • City: Sanfrancisco
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-07-03
  • Deadline: 2022-08-30
  • Category: Et cetera