IT Desktop Support

JOB DESCRIPTION:Our client is seeking a desktop support technician to provide operational support for Mac and Windows based workstations for a rapidly growing major entertainment company. Candidate must possess a ‘can do’ attitude with drive and initiative. Strong interpersonal and communications skills are a must. Candidate must be an analytical thinker, as this position will involve problem solving and process development. Must be able to work independently in a fast-paced environment with minimal instruction and supervision. In addition to regularly scheduled hours and responsibilities, this position may periodically require availability after normal business hours.QUALIFICATIONS:. Bachelor’s Degree (IT or similar field preferred). Strong familiarity with Google Apps & Office 365. Minimum 2 years experience with Mac and PC support, including deployment. Mac and PC certification highly desirable. Professional appearance and behavior. Detail oriented; punctual; quick learner. Ability to lift up to 50 lbs.Job Duties/Skills Required:. Provide end-user support for all hardware and software in a mixed Mac and PC environment. Serve as first point of contact for support requests. Install applications, software updates, patches. E-mail and phone system administration. Setup and configure equipment for all new hires. Monitor status of open tickets and work with other support groups to resolve issues. Set up user accounts and security. Document processes and configurations. Respond to telephone calls, emails and requests for tech assistance. Printer administration, setup and installation. Mobile phone administration, setup and configuration. Troubleshoot hardware issues pertaining to workstations and network equipment. Manage Active Directory user accounts according to policies and procedures. Document, track, and monitor tickets to ensure a timely resolution. Experience supporting Active Directory, Google Apps, Microsoft Office. Working knowledge of a Microsoft Active Directory based infrastructure. Technical experience in a mixed platform environment (Windows, Mac OS, iOS, Android). Experience in supporting and troubleshooting Macintosh hardware and software. Strong Mac/PC deployment experience preferred (Ghost, MDM, etc). Possess excellent troubleshooting experience supporting Microsoft Outlook, Excel, Word. Knowledge and experience with Apple Remote Desktop, VNC, Teamviewer. Troubleshooting experience supporting Adobe Creative Cloud suite. Ability to perform hardware upgrades (memory, hard drive, etc) on all platforms. Good knowledge of network technologies (TCP/IP, DHCP, DNS, VPN). Experience with Cisco based VOIP phone systemsAdditional Info:3 months contract-to-hireConversion salary range - $80k-$100kAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.