IT Field Services Technician

Amick Brown is looking for an experienced

• Hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction.
• Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include:
• Installation, configuration, and troubleshooting of desktop operating systems and application software including Windows 10, Windows 11, MS Office Suite 2016, Office 365, Anti-Virus Software, and Encryption Software.
• Active Directory account administration
• Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed.
• General IT technical support, troubleshooting, and documentation for customers and internal IT staff
• Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
• Perform user and system requirements gathering and analysis
• Determine requirements, design and build for customer use hardware
• Determine proper installation parameters for software and hardware
• Analyze, detect, identify and correct technical problems and deficiencies
• Properly escalate issues and follow through to successful resolution
• Monitor system performance.

• Experience with system imaging utilities such as TrueImage, and SCCM OSD
• Strong working knowledge of Microsoft Office Suite and Windows 10
• Knowledge of personal computers and peripheral devices
• Ability to apply logic in analyzing technology solutions
• Strong organizational and communication skills
• Ability to perform effectively both independently and as a team member

• Health
• Vision
• Dental
• 401k with company match
• Paid time off
• Sick Leave
• Short-Term Disability
• Life Insurance
• Wellness & Discount Programs