IT Field Technician

IT Field Technician

Skyline IT Services, based in San Diego, CA, has been delivering a full range of Information Technology solutions to small and mid-sized businesses nationwide since 1999. Our services include IT consulting, managed IT services, helpdesk support, and comprehensive IT assistance. While we are fully staffed, we continue to grow and take pride in our strong company culture—one that prioritizes employee development and promotes a healthy work-life balance.

Our firm offers competitive wages plus bonuses, educational incentives, health and dental insurance, PTO, and a very enjoyable, friendly work environment.

Skyline IT Service is currently looking for a Field Technician to add to our team. The ideal candidate will have at least 7 years of IT support and consulting experience supporting multiple small to medium-sized businesses. Candidate must be competent with Microsoft Server, Microsoft platforms and applications, Apple OS, common server and network hardware (managed switches and firewalls), some experience with virtualization (VMware / Hyper-V) iSCSI / SANs and a strong background in cloud services and platforms like Azure, G Suite and AWS. Candidate needs to be a “people person” and able to communicate with business owners and non-technical users.

Field Technician is responsible for:

New client opportunity network assessments

Project management of client IT projects

Managing client IT requirements and future technology growth

Work in team environment as a leader and delegate tasks when needed

Field incoming requests via phone calls or email submissions from clients

Provide remote and onsite support of client IT infrastructure and end-users

Record and track all customer requests and interactions in CRMS

Diagnose and collect relevant data for troubleshooting

Document solutions / maintain documentation

Requirements:

Microsoft O365 Certified

A+ / Network+ / Security+

Apple Certified (a plus)

Driver’s license

Reliable transportation

To be considered, send resume and/or cover letter in PDF format ONLY – No word docs or other formats.