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#6591
Seeking an IT Helpdesk Support in the Costa Mesa, CA area for a full-time position. Perform IT troubleshooting, desktop and remote support for end-users in a world-wide IT environment Duties & Responsibilities:- Work on IT Helpdesk support tickets to troubleshoot issues with desktop computers, laptops, printers, and cell phones
- Assist onsite and remote employees with computer and software issues with Windows, Macs, iOS, and Android
- Provide recommendations for improving Helpdesk processes
- Escalate any major or unresolved IT issues to IT management
- Assist with implementation of policies and processes for company compliance with federal regulations
- Understands all security policies associated within the network infrastructure:
- Software installation and basic network troubleshooting
- Imaging computers and desktop/laptop setup
- Document resolution and follow up with trouble tickets
- Help purchase and manage hardware and software inventory
- Assist other IT team members with project tasks and testing
- Maintain computer equipment connected to the network
- Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials
- Performs other duties or special projects as assigned
- Technical aptitude to learn and follow instructions.
- In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications
- Strong knowledge of PC hardware and software configurations
- Knowledge of networking protocols and services and Ethernet hardware, including routers and hubs
- Hands-on experience of Windows XP/ 7/ 10 and Active Directory
- Experience in remote access servers and VPN
- Excellent problem-solving ability
- Strong attention to detail
- Ability to research solutions and work independently on tasks
- Excellent customer service skills
- Ability to troubleshoot basic issues, such as printers, fax machines, MS Office suite, etc.
- Ability to determine issues via question triage.
- Answer phone calls and reply to trouble tickets.
- Strong follow up skills.
- Ability to research solutions and work independently on tasks
- Broad knowledge of Windows client/server network environment
- Strong written and verbal communication skills
- Demonstrated ability to work in teams and individually with minimal supervision
- Database experience
- Ability to multi-task and work on multiple projects and issues
- Good documentation skills
- 0-3 years of experience
- Bachelor's degree or certificate preferred
- ID: #23610856
- State: California Irvine 92602 Irvine USA
- City: Irvine
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2021-11-29
- Deadline: 2022-01-27
- Category: Software/QA/DBA/etc