IT Helpdesk Support job vacancy

Vacancy expired!

#6591

Seeking an IT Helpdesk Support in the Costa Mesa, CA area for a full-time position.

Perform IT troubleshooting, desktop and remote support for end-users in a world-wide IT environment

Duties & Responsibilities:

Work on IT Helpdesk support tickets to troubleshoot issues with desktop computers, laptops, printers, and cell phones
Assist onsite and remote employees with computer and software issues with Windows, Macs, iOS, and Android
Provide recommendations for improving Helpdesk processes
Escalate any major or unresolved IT issues to IT management
Assist with implementation of policies and processes for company compliance with federal regulations
Understands all security policies associated within the network infrastructure:
Software installation and basic network troubleshooting
Imaging computers and desktop/laptop setup
Document resolution and follow up with trouble tickets
Help purchase and manage hardware and software inventory
Assist other IT team members with project tasks and testing
Maintain computer equipment connected to the network
Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials
Performs other duties or special projects as assigned

Minimum Qualifications:

Technical aptitude to learn and follow instructions.
In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications
Strong knowledge of PC hardware and software configurations
Knowledge of networking protocols and services and Ethernet hardware, including routers and hubs
Hands-on experience of Windows XP/ 7/ 10 and Active Directory
Experience in remote access servers and VPN
Excellent problem-solving ability
Strong attention to detail
Ability to research solutions and work independently on tasks
Excellent customer service skills

Ability to troubleshoot basic issues, such as printers, fax machines, MS Office suite, etc.
Ability to determine issues via question triage.
Answer phone calls and reply to trouble tickets.
Strong follow up skills.
Ability to research solutions and work independently on tasks

Preferred Qualifications:

Broad knowledge of Windows client/server network environment
Strong written and verbal communication skills
Demonstrated ability to work in teams and individually with minimal supervision
Database experience
Ability to multi-task and work on multiple projects and issues
Good documentation skills

Experience/Education:

0-3 years of experience
Bachelor's degree or certificate preferred

Physical requirements/Work Environment

This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Frequent lifting of equipment up to 60lbs. Some local travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver's license is required.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.

No Corp to Corp No Sponsorship No third party candidates considered for this position Local Candidates are encouraged to apply Vaccinated for Covid is required for employment

If qualified and interested in this opportunity, please reply to JO#6591 along with a copy of your updated resume.

#MantekPriority

ID: #23650934
State: California Irvine 92602 Irvine USA
City: Irvine
Salary: USD TBD TBD
Job type: Contract
Showed: 2021-11-30
Deadline: 2022-01-28
Category: Software/QA/DBA/etc