IT Helpdesk Technician

Amick Brown is seeking an

• Technical support to the end user community
• PC imaging and deployments/replacements to users
• IT help desk duties such as answering help desk phone and troubleshooting.
• Repair of PC hardware, printers, tablets and peripherals
• Software updates and office application support.
• Active Directory administration of users and groups
• Support of all applications typical in a Windows environment - MS Office 365 / Outlook, Adobe, Active Directory
• Testing, troubleshooting, problem-solving, and maintenance of desktop computer, network, and communication system hardware and software.
• Will need to clear a law enforcement background check as a condition for hire
• May need to travel to Tahoe for 1 or 2 days a week.

• General IT knowledge of

• Applications typical in a Windows environment - MS Office 365 / Outlook, Adobe, Active Directory, Web Browsers configuration, Remote Support Tools
• PC hardware components
• Basic computer networking knowledge
• Windows 10 OS
• Collaboration applications and peripherals – MS Teams, Zoom, Webex, Headphones, Webcams
• iPhone support

• Tech Refresh Experience

• PC Deployments, Profile copy/restore, Reimaging, Wiping procedures

• Basic methods and techniques of testing, troubleshooting, problem-solving, and maintenance of desktop computer, network, and communication system hardware and software.
• Work independently and as a cooperative, contributing member of a team.
• Record keeping/Inventory tracking experience
• Good communication skills and customer service skills

• Health
• Vision
• Dental
• 401k with company match
• Paid time off
• Sick Leave
• Short-Term Disability
• Life Insurance
• Wellness & Discount Programs