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We're seeking a IT Service Desk Engineer for a long term contract opportunity with our client based in San Diego, CA. This role will support and maintain organizational computer systems, laptops, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance.
Duration: 12 - 18 monthsLocation: On-site in San Diego, CAWork Schedule: M-F 8AM - 5PMCompensation: $27-30/hr W2 plus benefits. The offered compensation to a successful candidate will be dependent on several factors that may include (but are not limited to) the type and length of experience within the industry, education, etc.Requirements:•Minimum 3 years of experience in a technical support/helpdesk, high profile customer service environment.•Experience in the use and support of imaging, remote access and knowledge of phone system support is required.•Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software.•Proficiency in network communications, MS Office, O365 and Windows.•ServiceNow experience•Strong knowledge and experience with computers and Windows operating systems.•Experience with computer build out and setup; imaging, application installs and configuration.•Must possess a strong customer-centered philosophy.•A solid understanding of PC compatible hardware.•Excellent written and verbal communication skills.•Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems.•High School diploma, Bachelor's degree or equivalent experience. •Bachelor's degree with two years relevant experience. •Microsoft/A+ or Networking+ Certification a plus.Role and responsibilities:•Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times.•Configure, troubleshoot and support desktops/laptops, peripherals and mobile phones. Provides support for Email, MS Office, enterprise applications, computer provisioning, VPN and other services. •Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.•Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.•Commitment to documenting knowledge in the form of knowledge base tech notes and articles.•Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner.•Assists with the installation, configuration, and ongoing usability of desktop computers, laptops, peripheral equipment, and software within established standards and guidelines.•Follows all IT standard processes and procedures along with monitoring license compliance.•Perform remote troubleshooting through diagnostic techniques and pertinent questions.•Logs all customer requests and updates calls utilizing the designated call handling and tracking system.•Provides Helpdesk, Deskside and Walkup hardware and software support as needed.•Provides support of 24/7 Global Support process by serving as tier 1 first point of contact and owner of problem/incident.•Other duties as assigned.Please apply today!- ID: #49311947
- State: California San diego 92101 San diego USA
- City: San diego
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2023-02-20
- Deadline: 2023-04-20
- Category: Et cetera