IT Service Desk Technician

Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is the group for you! Working with some of the US premier Fortune 500 companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches. Hired by Matrix has provided talent solutions to enhance organizations team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare. About the Role:Are you ready to build your career by joining an innovative advisory services organization? If so, our client is hiring a Service Desk Technician! The Technician will own the process of providing excellent Level 1 technical support for desktop hardware and software users in the same location and Level 2 support for remote users. What You'll Do:

• Solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
• Apply policies to situations with minimal interpretation.
• Perform project work as assigned under the supervision of a lead or manager.

• Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
• Bachelor s Degree preferred.
• 2-4 years of experience configuring, installing, troubleshooting, and repairing printers, PC, and laptops.
• Ability to provide technical support to computer users on the telephone and face-to-face when necessary.
• Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg), and telephony environments.
• Expert-level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas.
• Strong basic execution capabilities within functional areas of IT.
• Moderate proficiency in troubleshooting desktop computer issues, both hardware and software
• Ability to manage a work queue in a ticketing system.