IT Services Project Manager

28 Jun 2024

Vacancy expired!

Please email me your resumes @

(harjeet.singh(AT)marlabs.com)or call me on my cell .

Job Title: IT Services Project Manager

Location: Novato, CA

Duration: Fulltime

Job Description:Supervising desktop management teams to facilitate continual improvements in the desktop environmentThe ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the teamA thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the teamAn ability to balance and plan the short-term actions of the teamKnowledge and understanding of best practices for service managementStrong verbal and communication skills, including the ability to be influential and persuasive with stakeholdersAn ability to manage the service desk and advocate for necessary resources, support, and appreciation for the service deskA complete understanding of the organization’s businessAn ability to think critically about systems and to adjust consistency as neededThe ability to manage time effectively while setting the tone of the team through modeling and leadership.Collaborating with technical design teams to set standards for software, hardware, and securityMaking sure that anti-virus updates and patches are applied effectively and promptlyEnabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobilesProviding technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audio-visual systemsEducating departmental staff on the effective use of conference room technologyProficiency in leading both physical and virtual teamsExperience in dealing with third party-provided servicesOperational ability in a diverse, large-scale environmentExceptional customer-facing skillsIn-depth knowledge of escalation procedures, incident management, and other disciplines related to service deliveryMastery of ITIL (Information Technology Infrastructure Library) principlesExpertise in people management and leadershipCapacity to train and guide junior team membersAbility to manage and prioritize tasks efficientlySolid resource planning, shift rostering and problem-solving skillsReadiness to demonstrate a proactive attitudeEffectively managing, developing, and training the service desk team.Ensuring that all processes used by the service desk and Desktop Support are thoroughly documented, consistently audited, and regularly improved.Conducting and sharing results from service and operation performance reviews.Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.Being aware of and managing the costs of running the service deskDrive Daily, Weekly, Monthly, and Quarterly Governance Ensuring the delivery of services of Operations support and projects is to the appropriate level of quality and meeting the KPIs and SLAs, on time by the governance arrangements and SOW The Service Desk/Desktop Support Manager should have:Good knowledge of techniques for planning, monitoring, and controlling IT support engagementGood knowledge of IT support services such as Windows, Imaging, Patch management, Patch deployment tools like SCCM/Intune, etc.,Sound business case development and approvals skillsGood understanding of ITIL process, infra support service knowledge including negotiation with third partiesGood knowledge of resource allocation proceduresSufficient seniority and credibility to advise project teams on their projects about the programAbility to find ways of solving or pre-empting problemsExcellent knowledge of MS Office; working knowledge of program/project management software, MS Excel, MS PowerPoint, etc., and analytical skillsOutstanding leadership and organizational skillsExcellent problem-solving abilityPrioritized & Sequenced Pipeline, Ticket Queue Management ensuring the registered tickets are handled well within timelinesEffectively drive Ticket and Queue Manager with strong knowledge of ServiceNowShould have good hands-on experience in MS Excel, PowerPointRegards,

Harjeet Singh

Marlabs

LLC. | One Corporate Place South | Piscataway, NJ 08854Tel: X1496 | Mobile: | Fax|

  • ID: #43655318
  • State: California Novato 94945 Novato USA
  • City: Novato
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-06-28
  • Deadline: 2022-08-26
  • Category: Et cetera