IT Specialist II

Job description

This is an in-person position located in Ventura, CA.

Are you looking to further your I.T. career? We have several job openings in our Ventura location.

About the Job:

The computer and network technician is responsible for all service and support needs for our customers. This includes performing remote support repairs, fixing/building computers in-store, going onsite to homes and businesses to troubleshoot advanced issues, as well as designing networks and installing wiring and network equipment.

They will diagnose and repair software, hardware, recommend upgrades, and speak directly with clients. This relates to all technology including: workstations, servers, printers, networks, and vendor specific hardware and software. This position will be on-site, remote work, and in-store labor depending on project.

We're looking for a talented, self starting and motivated individual to support ours and our customer infrastructures. To become our customers trusted advisors for all things IT.

Essential Duties and Responsibilities

Provide end-user support and provisioning, installation, configuration, and maintenance of systems hardware and application software

Design and install cabling, network devices such as routers, switches, point-to-point systems, wireless access points

Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Planning projects from design phase through installation

Communication with customers to keep them informed of progress, notifying them of changes, planning solutions and future upgrades

Document client system information, internal processes and procedures

Using various hand/power tools

Utilize internal tools to communicate internally, share documents, create estimates, and invoices

Skills, knowledge and abilities:

Ability to embrace challenge and new situations, learning and using new technologies in different business environments on the fly.

Ability to troubleshoot unfamiliar technology

Strong written and verbal communication skills for communicating in an easy to understand language to customers, as well as technical writing skills for project and procedure documentation

Possesses an in-depth understanding of Windows and OSX, with knowledge of active directory and server operating systems.

Advanced understanding of WAN and LAN connectivity, routers, firewalls, and security.

Experience with Exchange, o365 administration, Mikrotik and Sonicwall routers and switches, Ubiquiti products, managed backup and security solutions huge plus

Familiarity with terminating, testing, and troubleshooting of Cat 5e/6 cabling, coax, Cat3 cabling

Ability to work on ladders or high areas

Ability to work in a fast-paces environment and have fun doing it

Fluent in spoken and written English

Benefits:

401(k) matching

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Tuition reimbursement

Vision insurance

Dental insurance

Supplemental bonus and spiff program

Employee Wellness Program

Certificates and Licenses: California Driver’s License

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Sufficient physical ability to work in an office setting; sit, stand, walk, reach, twist, turn, kneel, bend, squat, and/or stoop for prolonged periods of time; perform duties requiring grasping, repetitive hand movement, and fine coordination; and operate office equipment. See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate office equipment. Hear in the normal audio range with or without correction. Lifts up to 25lbs frequently. Occasionally lifting up to 50lbs.

2 years IT Support experience ABSOLUTELY REQUIRED

Base pay begins at $20-$30 based on experience

Please respond with the email subject stating what kind of animal you would be.

Job Type: Full-time

Salary: $20.00 - $30.00 per hour

Benefits:

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Experience level:

2 years

Schedule:

8 hour shift

Monday to Friday

Education:

Associate (Preferred)

Experience:

Computer networking: 2 years (Required)

Computer hardware: 2 years (Required)

Computer software: 2 years (Required)

IT support: 2 years (Required)

Work Location: In person