IT Support Analyst II

Description Email valerie.montoya@rht(.com) for consideration Robert Half is currently seeking an IT Support Analyst II for a client located in Woodland Hills, CA. IT Support Analyst II will be responsible for diving into troubleshooting and helping with issues related to Azure Active Directory, O365, and conference rooms through our Service Now ticketing system, we want to hear from you!What We're Looking For:

3-5 years of experience in L2 Support and providing top-notch service to end-users and executives.

Experience with Service NOW ticketing systems

Expertise in supporting M365, SharePoint, OneDrive, Exchange, Teams, and Intune (MDM).

Knowledge of Azure Services (like Entra, Virtual Desktop or AVD) and Hybrid AD.

Experience with vendor management.

A polished professional who can naturally lead and inspire as there is room for growth in the future

Requirements

What You'll Do:

Dive into handling Level 2 tickets in our fast-paced environment.

Manage our Microsoft ecosystem, including O365 products like Intune, MS Teams, Exchange, SharePoint, OneDrive, Azure AD, on-prem AD (Hybrid), and Azure Services.

Network troubleshooting for remote users (checking connectivity, network diagnosis, ability to identify and resolve common network issues quickly.

Address escalated tickets and executive/VP requests with a friendly, helpful approach.

Collaborate with our fantastic 3rd party vendors (like Microsoft, Cisco, Palo Alto, etc.).

If you’re excited about being part of a team that works hard and loves to have fun, this opportunity is perfect for you! We can’t wait to see your application!Email valerie.montoya@rht(.com) for consideration Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .