Vacancy expired!
- Provide advanced technical support for IT systems and end users
- Responsible for administering and maintaining applications, assisting users, and managing service desk incidents
- Support of new hire orientation activity is required
- Work with business units to identify, prioritize, and resolve issues impacting business users and processes
- Assigned new project work implementing and deploying systems, applications or processes as needed
- Participate in change control within operations of OT (operational technology) environment
- Provide varying levels of technical assistance to end users as a component of managing service requests
- Perform system administration on multiple core IT/OT platforms as trained/required (Citrix, HPLC)
- Troubleshoot system outages and other issues impacting systems and users
- Provide documentation for the preparation, deployment, procedures, and design of IT / OT environments
- Understand verification regarding acceptable performance and accessibility of newly deployed IT / OT solutions
- Work with third party vendors/partners to troubleshoot access issues or other application problems
- Work schedule includes 'out of normal' work hours for IT / OT support & monthly maintenance
- BS/BA degree or equivalent combination of education/work experience with 2-4+ years of relevant experience supporting Enterprise IT / OT environments and solutions in an IT / OT Service position or similar role
- Strong experience provisioning new users with IT equipment and access
- Demonstrated experience with administration of IT / OT Systems
- Strong experience with Windows Operating Systems
- Excellent understanding of network connectivity and troubleshooting related user issues
- Demonstrated understanding of IT Support as part of a business function (SLA's, ITIL practices, etc.)
- Strong technical writing and oral communication skills
- Proven and successful experience in a mid-size corporate environment, strong collaborator in a team atmosphere, thrives on new challenges, and has a demonstrated history successfully executing technology solutions for business challenges
- Exposure to validated environments, change management, and regulations is preferred
- GxP Experience
- Experience supporting mid-size biotech
- Strong experience with first level application support and strong understanding of escalation procedures
- Experience supporting users and applications in a lab environment
- ID: #49314224
- State: California Sanfrancisco 94103 Sanfrancisco USA
- City: Sanfrancisco
- Salary: $50.00 - $60.00 per hour
- Job type: Contract
- Showed: 2023-02-20
- Deadline: 2023-04-20
- Category: Et cetera