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Job Description
We are seeking an IT Support Field Technician for a contract-to-hire role in Folsom,CA. In this role, you will be working onsite/in the office for IT Support along with local travel to provide IT Support in additional office locations in the area. This role will require flexibility to work an 8 hour shift between 7:00 am- 7:00 pm, Monday-Friday.
Duties of the role:- Work in liaison with IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.
- Provide Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required
- Identify, research, resolve technical issues for local and remote staff.
- Become the subject matter expert for various software applications and end point configurations for the business.
- Conduct routine equipment servicing out in the field.
- Perform on-site activities, related to installation, repair, management and maintenance.
- Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.
- Track IT Assets and maintain updated information in the appropriate ITAM database.
- Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business.
- Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.
- Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.
- Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.
- Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production.
- Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
- Perform technology upgrades and refreshes.
- Perform work via IT Ticketing system to assist customers in person, over the phone, chat and remotely.
- Assist in tracking and completing tickets pertaining to application, network, and system issues.
- Maintaining Active Directory Users and Computers.
- Administer user accounts and permissions to various application, as well as client software.
- Serve as technical liaison between program staff and IT.
- Assist with Service Desk surge support.
Qualifications
- Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
- 2+years of related IT experience.
- Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
- Strong organizational skills and ability to multi-task in a medium-size business environment.
Additional Information
Thiscontract-to-hire role will be located in Folsom, CA. In this role, you will be working onsite/in the office for IT Support along with local travel to provide IT Support in additional office locations in the area. This role will require flexibility to work an 8 hour shift between 7:00 am- 7:00 pm, Monday-Friday. This role will pay $27.57 per hour during the contract and will pay$57,359.94 annually, once this role converts to a permanent role.- ID: #22570182
- State: California Folsom 95630 Folsom USA
- City: Folsom
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2021-11-11
- Deadline: 2022-01-08
- Category: Et cetera