IT Support Specialist

A communications company in California is currently seeking a new IT Support Specialist for a promising opportunity with their growing staff in Irvine. In this role, the IT Support Specialist will be responsible for the day-to-day support of Windows-based office software and hardware.

• Provisioning laptops / desktops for new and existing employees
• Installing and upgrading new software and hardware as needed.
• Providing a first point of contact for all IT-related issues for local personnel.
• Supporting and, if necessary, implementing security processes to ensure all data storage is safe and secure.
• Supporting VPN-based remote site access.
• Coordination of maintenance with local and remote personnel.
• Maintenance of all network security measures.
• Maintenance and management of an onsite network attached storage (NAS) facility.
• Supporting and implementing if necessary, remote testing procedures.
• Facilitating communication interfaces between remote production sites & local servers.
• Travel, when needed, to implement and debug testing procedures.

• 2+ years of experience in a Technical Support environment
• Bachelor's Degree
• CCNA current certification
• Experience of virtualization technologies such as VMware, Docker, and Virtual Box
• Familiarity with the Linux Operating System
• Microsoft Office Suite proficient
• Strong analytical, diagnostic, and problem-solving skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

• Bachelor's Degree in Computer and/or Electrical Engineering
• CCNP