IT Support Specialist III

Hi,

• Troubleshoot to resolution with Windows 10, macOS, Microsoft 365 and other internal application software issues as assigned
• Image, configure, upgrade, and repair desktops and laptops from leading vendors such as Dell and Microsoft
• Perform daily walkthrough and issue resolution with Zoom-Enabled Rooms
• Perform remote user support with US locations (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, New York, Boston, Tampa)
• Complete desktop and telecom-related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
• Help troubleshoot and work with telecom engineers to resolve end-user telecom issues
• Provide outstanding customer service
• Build and maintain IT knowledge base by creating knowledge management articles
• Participate in IT Asset Management by performing duties such as receiving, inventory, decommission, and reclamation.
• Ability to lift 50 lbs.

• Extensive knowledge of Windows 10, macOS, and Microsoft 365
• Support knowledge and experience with hardware from Dell, Microsoft, and Apple
• Understanding of system administration, basic networking, and VoIP concepts
• 3+ years’ experience working in a fast-paced and dynamic but VERY customer-focused IT Helpdesk environment
• Desired technical experience and knowledge
  • Microsoft Intune or SCCM
  • JAMF MDM
  • Active Directory administration
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
• Detail-oriented, deadline, and results-driven
• Excellent written and verbal communication skills
• Strong customer service background

• Education required for IT support specialists typically includes at least a high school diploma, but previous experience, a two- or four-year college degree, and/or technical certifications can also be required.

• WINDOWS 10
• COMPUTER SUPPORT
• OUTSTANDING COMMUNICATION SKILLS
• ADMINISTRATION/COMPUTER
• DESKTOP HARDWARE

• IT SUPPORT
• ASSET INVENTORY
• ADMINISTRATIVE SUPPORT/CUSTOMER SERVICE
• PRINTING
• TRAINING
• MAINTENANCE
• MICROSOFT SHAREPOINT