IT Support Technician

Job Description

We are seeking an IT Support Field Technician for a contract-to-hire role in Folsom,CA. In this role, you will be working onsite/in the office for IT Support along with local travel to provide IT Support in additional office locations in the area. This role will require flexibility to work an 8 hour shift between 7:00 am- 7:00 pm, Monday-Friday.

• Work in liaison with IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.
• Provide Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required
• Identify, research, resolve technical issues for local and remote staff.
• Become the subject matter expert for various software applications and end point configurations for the business.
• Conduct routine equipment servicing out in the field.
• Perform on-site activities, related to installation, repair, management and maintenance.
• Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.
• Track IT Assets and maintain updated information in the appropriate ITAM database.
• Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business.
• Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics.
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.
• Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.
• Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.
• Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production.
• Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
• Perform technology upgrades and refreshes.
• Perform work via IT Ticketing system to assist customers in person, over the phone, chat and remotely.
• Assist in tracking and completing tickets pertaining to application, network, and system issues.
• Maintaining Active Directory Users and Computers.
• Administer user accounts and permissions to various application, as well as client software.
• Serve as technical liaison between program staff and IT.
• Assist with Service Desk surge support.

Qualifications

• Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
• 2+years of related IT experience.
• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
• Strong organizational skills and ability to multi-task in a medium-size business environment.

Additional Information