IT Support Technician

Amick Brown is looking for an experienced

• Sets up/install new user systems, configure desktop computers and monitors, connect computers to peripheral equipment and load software.
• Creation of Active Directory account and setting permissions including file/folder access, and creating user accounts for specific systems.
• Adhere to security procedures.
• Perform back-up, recovery and systems monitoring in addition to installations, upgrades and/or other hardware/software support activities;
• Analyze and recover systems when malfunction occurs.
• Monitor hardware and software on LAN/WAN systems.
• Monitor jobs using a computer terminal or personal computer (PC).
• Perform minor repairs on computers and peripheral equipment.
• Coordinate more difficult repairs, or mandated contractual repairs with vendors.
• Coordinate and schedules work with vendor service providers.
• Provide informal training on equipment.
• Builds and maintain positive and professional working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service.
• Track service requests and trouble reports and ensure problems are resolved
• Work independently and as a cooperative, contributing member of a team

• Basic computer hardware and software, operating systems, and workflow processes
• Basic operational characteristics of local and wide area network systems, enterprise and network operating systems and automated operations applications
• Basic operational characteristics of communication systems, equipment and devices
• Basic methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software
• Experience with tools used in the maintenance, testing, troubleshooting, and installation of personal computers, communications equipment, network components, and peripheral equipment
• Principles and practices of effective customer service
• Safe work practices when working with electronic equipment
• Operations, services, concepts, terms and activities common to a comprehensive, state of-the-art information technology program
• Ability to communicate clearly and concisely with others, verbally and in writing; follow instructions, verbally and in writing.
• Ability to learn to troubleshoot problems with software, hardware, communications and operating systems.
• Ability to identify and locate the source of the problem; diagnose problem and develop logical, reliable solutions; and initiate corrective actions
• Ability to learn to install, maintain, repair and modify a variety of computer equipment, software, communications and electronic equipment and systems

• Health
• Vision
• Dental
• 401k with company match
• Paid time off.
• Sick Leave
• Long-Term Disability
• Life Insurance
• Wellness & Discount Programs