IT Systems and Support Analyst

08 Nov 2024

Vacancy expired!

Role : IT Systems and Support Analyst

Location : San Mateo- must be on site

Type : Contract

Length : six months- 12 months (could be CTH after 12 months)

Essential Functions of the job:

Technical Support
  • Must be well versed in all aspects of O365 administration, including Exchange, SharePoint, and Teams.
  • Provide hands-on administration and tier 2 support of enterprise systems in an infrastructure as a service (IaaS) platform such as AWS and Azure and cloud applications.
  • Responsibilities include securing, administering, supporting, managing, and defining/implementing the IT-wide support model and service/request catalog for infrastructure application solutions.
  • Responsible for administering the mobile device management (MDM) and mobile application management (MAM) platforms (Intune); Microsoft Teams, Polycom A/V, and Zoom Webcasting services; OneDrive and other file sync and share tools.
  • Broad understanding of systems operations change management, systems management, user support, and service desk methodologies.
  • Manage and provide system administration support of a growing list of enterprise infrastructure applications.
  • Proactively plan and implement application upgrades, maintenance fixes, and vendor-supplied patches.
  • Support and management of:
    • Desktops, laptops, and mobile devices (Windows/ Mac OSX, Android, iOS, or similar).
    • Shared resources such as printers, shared workstations, conference rooms, projectors, and telephones.
    • Remote user support via phone and remote management tools, including VPN, and Remote desktop connections.
    • Videoconferencing equipment (Cisco/Polycom/Zoom/Teams).
  • Build, configure, maintain (patch), repair, and manage new and existing employees' systems.
  • Experience with Voice over IP (VoIP) phone systems (Microsoft Teams).
  • Experience with enterprise application implementations and/or migrations to the cloud.
  • Experience with a virtualized environment in a distributed infrastructure.
  • Analyze user enhancement requests to deliver solutions focused on establishing and improving business processes, addressing process gaps, and enabling the organization's automation and growth.
  • Provide technical support during the application installation, upgrades, and migrations.
  • Help execute validation test scripts, perform testing sequences, and change controls.

Customer Service:
  • Proficiency in Excel, Word, Project, Visio, and PowerPoint.
  • Sound administration and interpersonal skills. Must be able to interact in a team environment.
  • Coordinate with various IT groups in resolving incidents and fulfilling requests based on established guidelines. Ensure the Service Level Agreement performance standards are met.
  • Generate customer-facing documents. Runbooks, training aids, quick reference guides, and other aids to make customers self-sufficient.
  • Recommend and produce procedures and standards to improve the quality and delivery of service to customers.
  • Has a high degree of diplomacy with the ability to see and rationalize multiple points of view.
  • Proactive behavior when faced with pending or potential service issues.

  • ID: #22402209
  • State: California Sanmateo 94401 Sanmateo USA
  • City: Sanmateo
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-08
  • Deadline: 2022-01-03
  • Category: Et cetera