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- Experience with Windows + Mac OS
- Working knowledge of common operating systems and software applications
- Experience with hardware and/or software troubleshooting
- Experience with ticketing systems (e.g. ServiceNow, Jira, ZenDesk, FreshDesk, ZohoDesk, etc)
- Experience with Active Directory or similar
- Targeting 1-2 years in customer service/technical support role or Associates degree in Computer Science, Information Systems or related field
- Any experience with networking (TCP/IP protocol, VPN connection, etc) and network equipment (e.g. routers, switches, wireless access points, powerline ethernet adapters, etc) is a bonus
- Certifications are a bonus
- Primary responsibility: user support and customer service.
- Provide friendly, customer-focused support of the company in support desk, technical operations and remotely assist customers with technology problems.
- Exhibit excellent interpersonal skills with both technical and non-technical personnel.
- Perform escalations when necessary to vendors or internal departments; capable of acting as a remote support for vendors.
- Administrates, maintains, and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
- Analyze hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.
- Resolve unknown errors and document resolution procedures for use in knowledge base.
- Ensure that all incidents are recorded in the incident tracking system.
- Collaborate with other IT groups to ensure efficient and timely problem solving.
- ID: #49520963
- State: California Burbank 91505 Burbank USA
- City: Burbank
- Salary: $28.00 - $35.00 per hour
- Job type: Permanent
- Showed: 2023-03-22
- Deadline: 2023-05-20
- Category: Et cetera