IT Technician

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• Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
• Perform lifecycle upgrades and projects as directed
• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
• Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• Provide appropriate visibility of costs related to service requests and comply to approval requirements

• Ability to manage users and PC's using Active Directory
• Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)
• Ability to perform IT hardware and software diagnostics and repairs (Laptops, desktops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
• Ability to configure, use and maintain CISCO IP Phones
• Effective cable management skills to maintain organized workstations and data closets
• Ability to adapt and learn new technologies as needed
• Strong written and verbal skills
• Problem Solving skills including Trouble shooting techniques
• Strong customer service focused skills
• Strong organization and time management skills
• High level of professionalism during interactions with customers and vendors
• Using PC Images to configure computers for deployment / redeployment
• Experience with platforms and applications (e.g., Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)
• Experience using Help Desk ticketing software to manage service tickets
• Basic written and verbal communication, interpersonal, and relationship building skills
• Basic problem solving and troubleshooting techniques