Jira Admin

Sr. Jira/Confluence Administrator Education : BA/BS degree or equivalent experience in Information Technology or Computer SciencesCertification : Knowledge of the Jira product suite at admin and super-user level (Jira Certified a plus) Roles -Create, manage, and support all administrative functions associated with Jira, Confluence, 3rd party add-ons, and integrationsDrive the strategic roadmap for better tool utilization through documentation, training, coaching, and optimization, enabling stakeholders to work with even greater productivityUse your deep knowledge of the Jira platform and experience to build the Jira hierarchy and workflows to implement and maintain consistent structure, taxonomy, usage, and SOX complianceEstablish and maintain system optimization for shared filters and dashboards, group subscriptions, global permissioning, email notifications, and resolving workflow issuesProactively plan and implement upgrades for the project management platformsCreate Jira based reports, dashboards, and planning views based on different user requirements and provide stakeholders with actionable metrics and status reportsTroubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materialsCommunicate, written and verbal, with technical and non-technical cross-functional teamsSkillTroubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materialsCommunicate, written and verbal, with technical and non-technical cross-functional BA/BS degree or equivalent experience in Information Technology or Computer Sciences5+ years of experience with deep hands-on expertise with the Jira product suite (Atlassian, Confluence, and others), supporting 3rd party add-ons (Portfolio, Structure, etc.) and integrationsKnowledge of the Jira product suite at admin and super-user level (Jira Certified a plus)Proven technical expertise integrating Jira applications with enterprise platforms like Workday, OKTA, Slack, etc., through a mix of API and integration toolsConceptual and practical understanding of SDLC and Agile FrameworksKnowledge of Scrum and continuous integration and continuous deployment practicesExperience with writing scripts and managing reports on Jira and supported reporting applicationsExperience with providing user management, access roles and permissioning, global and project-level configuration and maintenance, training, and end-user support for JIRAExperience designing, configuring, maintaining, and evolving customized project space setups to include issue type scheme design, screen scheme design, new field design, and workflow design and to work independently with minimal guidance in a rapidly changing environmentStrong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude