L4 Technician

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. We are looking for a Level 4 Technician to provide support for system HW / SW upgrades, system repair, KVM and PDU install and debug in the lab environment for our client. This role will also involve HW / SW upkeep to include assistance with client compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop and KVM hardware located in the datacenter / lab used in the Lab Compute virtual environment. The OS might include Window and Linux / Unix as well. This candidate may support Acronis setup, DataGrove setup and other system maintenance as requested. The support for this position will be provided as set schedules - 40hrs a week during standard business hours.Responsibilities Include:

• Physical Lab Support
  • Install updates to firmware or system drivers
  • Maintaining servers and KVMs to ensure connectivity
  • Setting up multiple clients that connect to one server in temporary lab projects
  • Custom OS or software support needed in the lab environment
  • Ability to understand LNSP under EC written guidelines and process
  • Complete intake process request i.e. ticket
  • Working knowledge of Linux is a plus
  • Complete required training (Hazardous materials, data center safety, etc.)
  • LTO5 Tape library swap and rotation schedule
• General understanding of Windows Server OS's (i.e. 2008R2, 2012R2, 2016, 2019)
• General understanding of Client Blade Servers and enclosure configurations
• General understanding configuring Client VC Flex Cards (Virtual Connect)
  • Setting up initial meetings with lab customers to collect customer requirements
  • May also be involved in assisting with physical install documentation
  • Issues or problems are escalated to site Field Engineer (FE)
  • Will provide training to Level 3 contractors as needed

• Virtualization Support
  • Remote Installation and / or Upgrading of Hypervisor software on Client Blade series hardware
  • Integrating Hypervisor Servers into existing Virtualization Environments
  • General VM access, configuration, and troubleshooting
  • Moving and provisioning of VM's or image templates within the Virtualization Environments
  • Generic Virtualization troubleshooting of hypervisor and web interfaces
  • Generic Virtualization Storage troubleshooting
  • General understanding of Virtualization concepts and implementation (i.e. setup, install, configure, troubleshoot)
  • General understanding of Network Management (i.e. interconnectivity, integration, Add / Edit / Remove requests, firewall settings)
  • General understanding of remote connectivity & management
  • Working knowledge of Windows OS's
  • Intermediate knowledge of installing and providing networking support for some Linux VM's (basic Linux VM support)
• Linux
  • Knowledge of CIFS shares for Windows and NFS exports for Linux
  • Understand where shares are mounted during bootup or through static mount / automount
  • Linux shell scripting knowledge or understanding preferred
• Network / Firewall
  • Understand how group membership access and firewall rules are applied to allow / block access
• Scripting
  • Understanding of scripting with Powershell (intermediate experience preferred)
• Client Networking Connections
  • Intermediate understanding of network setup, mostly for Windows OS platforms
• Familiarity with CentOS / Redhat / SLES11,SLES12 or other Linux platform ex. / etc. / sysconfig and files where network settings are maintained - essentially the same network components that are maintained in Windows adaptor console but can be manually set within these files
• Network Files systems
• Knowledge of CIFS shares for Windows and NFS exports for LINUX, where they are mount during bootup or through static mount / automount ( LINUX )

• Experience providing desktop support to Windows Desktops
• Troubleshoot driver compatibility issues for certain third party tools (specially winXP)
• Familiarity with Registry and understanding regedit functions
• Deploy images using DeployCommander or similar products (Ghost)
• Understanding Active Directory as it pertains to domain objects (computers)
• Troubleshoot DNS issues; good understanding of DNS

• Understanding of Active Directory as it pertains to objects (users, computers, groups)
• Understanding of Event Log; being able to troubleshoot errors
• Ability to Deploy OS via Remote Console Mgmt. using .ISO or PXE Boot
• Understanding of Clusters (load balancing)
• Understanding of PowerShell in efforts to automate certain functions
• Understanding of Windows File Shares.
• Familiarity with Microsoft Windows Server Manager
• Understanding of DNS and being able to assign dhcp / static IP's upon customer request / new server builds
• Familiarity with EOL's and following guidelines as needed

• Familiarity with racking and landing new servers and deploying OS
• Familiarity with deploying new desktops and deploying OS
• Troubleshooting network connectivity and understanding how to perform troubleshooting functions
• Server as liaison between customers and Networking Team
• Understanding of VLANS
• Understanding of Port Activations or identifications on Switches