Lab Computing Analyst

Location: Sacramento, CA Description:

• Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation& nabs ; Implements customer specified benchtop computing design and processes Administers and assures connectivity of customers Windows based platform Conduct and maintain inventories of client systems Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement, and relocation of equipment Implements Windows based security, including but not limited to:&nabs; user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner Ensures adherence to clients corporate policies through periodic reporting and compliance programs Acts as the technical support contact for instrument vendor Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams Provides technical support for new system validations and change management efforts Create and maintain a physical inventory of lab equipment, Pica, software, and any other information specified by the client Submit weekly Engineer reports to the team lead by COB on the last business day of the week Acts as client Liaison for software/hardware related inquiries Participate in client team meetings Provides support across all .
• Enterprise practices as required Critical Skills: Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex technology issues. Strong verbal and written communication skills. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.