Lead Application Support Engineer

HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.HCLTech is looking to hire an Lead Application Support Engineer

• 3+ years of industry experience
• Diagnose system faults and data integrity issues, leveraging your deep understanding of how the system should operate.

• Proficient in Oracle SQL

• Proficient in python

• Linux/Unix bash and shell

• Experience with web applications
• Fluent in a scripting or programming language
• Familiar with a cloud environment Write scripts to automate repetitive tasks
• Work closely with development teams to propose fixes or design changes, implementing fixes yourself where appropriate.
• Own customer reported issues escalations and coordinate with engineering teams to respond and resolve within SLAs
• Report status of open field cases and recommended course of actions to resolve
• Identify opportunities for improving troubleshooting techniques and building diagnostic tools
• Understand and communicate application workflow and behavior to assist customers and/or customer support teams
• Operate as a “customer advocate” in the product support lifecycle, including field issue resolution and maintenance releases, leveraging your in-depth product and technical knowledge
• Design, develop, test, debug and implements operating systems components, software tools and utilities
• Determines systems software design requirements
• Ensures that system improvements are successfully implemented and monitored to increase efficiency
• Document knowledge and transfer knowledge to colleagues