Lead Business Analyst IT - Quality & Safety

Job Description

Manager in IT overseeing Quality Management System, Quality Applications, Safety, Regulatory and Compliance, and Sustainability platforms, which helps drive business drive quality, safety, and compliance required to sell our products in global markets.This role will manage a team of business analysts. The Manager will need to partner with the business on process harmonization and requirements, with the architects on solution alignment and with our developers to deliver capabilities that are aligned with our business strategy and goals.

• Partner with the business process owners to obtain and maintain an in-depth knowledge of Mattel business processes with attention to opportunities for improvement – both via process re-engineering and from automation through technology.
• Manage the development of business requirement and business case documents, along with financial justification and ROI for all initiatives.
• Work with business to identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; and take action that is consistent with available facts, constraints, and probable consequences during business requirement gathering stage of a project/initiative.
• Manage the development of “as is” – “to be” process flows.
• Develop and sustain productive customer relationships.
• Lead User Acceptance testing, to ensure that the system addresses the business needs from the user’s point of view.
• Manage multiple projects and personnel to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution.
• Coordinate Organization Change Management in alignment with the “to be” state.
• Maintain effective knowledge of the Quality Management processes, as well as thorough awareness of trends and developments of emerging technologies, evaluating all for appropriateness and benefit to the organization.
• Evaluate timing of software version upgrades and facilitate migrations.
• Partner with GTO Client Services, to ensure timely and effective support/break/fix and add/change services.

Qualifications

• 8+ years of relevant experience working in IT in a global delivery function
• Must have working knowledge in 2 or more of the following domains: Quality Management, Laboratory Management, Regulatory Compliance, or Sustainability
• Strong analytical and critical thinking mindset
• Able to work with contractors and consultants to drive outcome
• Comfortable presenting to business stakeholders on a regular basis
• Comfortable working in a matrixed organization to drive outcome
• Open to travel as needed (approximately 10%)
• Experience with compliance documentation management and support.
• Experience with managing a Quality Management System with various modules that satisfy Quality, Safety, and Compliance requirements.
• Experience with quality applications such as Polarion, STARLIMS, Chemical Management Database, Dexi – Data Scrapping Tool, and iCiX is preferred.
• Oracle Agile PLM, or Salesforce Service Cloud experiences (not required, but good to have).
• Analytical and reporting skills. Such as creating dashboards and establishing KPIs. Experience with PowerBI, Cognos, Tableau, and Google Data Lake is preferred.
• Experience in Consumer Packaged Goods or Fast Fashion industries preferred

Additional Information

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.

• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.

• We execute:We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.