Lead Customer Service Rep

01 Jun 2024

Vacancy expired!

Verifi, Inc., a Visa company, is currently hiring for a collaborative team-oriented Client Support Specialist to support our Latin America and Caribbean clients. In this role, you will be responsible for developing creative solutions by researching and responding to basic and complex inquiries from internal and external clients regarding Verifi business unit’s dispute products and services.Your responsibilities will include:Setting up, maintaining, and deactivating all service configurations for new and existing Latin America and Caribbean clients.Researching, tracking, and communicating issues identified by internal monitoring alerts related to Verifi services.Responding appropriately and timely to inquiries from internal and external clients (merchants, partners and issuers) to ensure department SLAs and client expectations are metTroubleshooting problems identified by external or internal clients and collaborating with various business teams to address and resolve issues identified  Creating client communications, including but not limited to standard maintenance notifications and Incident ReportsRotating on-call coverageAdditional duties may be assigned as requiredThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

  • ID: #50031596
  • State: California Los angeles 90001 Los angeles USA
  • City: Los angeles
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-06-01
  • Deadline: 2023-07-31
  • Category: Et cetera