Lead Host

The role of Restaurant  Lead Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure. Greet guests throughout the course of the evening and ensure the smooth operation of the Restaurant podium before, during and after each shift. Additionally, the lead host will be responsible for all host & reservationist new-hire training with guidance from the manager.Opening duties:Perform a walk through of the dining-room and check set up, cleanliness (mirrors, windows), table clothes, tables and chairs alignments, fireplace, dining-room temperature, flowers, and lightingComplete any relevant team member call-offs when on duty to ensure that all appropriate team members attend each shift with guidance from managementTo check on the reservation pages on a daily basis and stay informed on upcoming shifts, VIP, TC, special needs and requests Set up for each shift properly by communicating with management on the setup of the dining room, bar, & deckDuring service:Greet guests as they arrive for their reservation and seat them according to the course of action for the evening and the rotation chartMaintain awareness of wait times for tables and communicate with guests in Bistro waiting for a tableMaintain awareness of activity on the floor and in the Kitchen to be able to control flow of walk-ins when appropriate & communicate with the Bell/Valet team accordinglyEffectively communicate with managers throughout the course of the evening of any guest related issues that may ariseEffectively communicate with servers any information pertaining to their tables, including transferring any relevant tickets from the bar to the restaurantAssist reservationists with answering of telephones and making of reservationsWish guests a fond farewell and thanks as they depart the Restaurant/BistroEnd of service:Complete all daily line-ups for the upcoming days to ensure consistency Respond to all host emails and voicemail inquiries professionally and timely.Close each shift by completing the proper departmental closing procedures      Wage Range: $20.00-$21.00 hourly.