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Company Description
About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies from startups to public companies around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes' Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Let's face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to setup and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can't business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that's fun and easy to use. You might have heard of us We blew past $200M in annual recurring revenue We are valued at over $3.5B We made #16 on the 2020 Forbes Cloud 100 list And we recently flew a blimp over San Francisco.We are constantly on the lookout for smart people who are passionate about building great products, designing great experiences, building scalable platforms, and making customers happy. We are looking for a Lead Solution Engineer(s) to join our growing GTM team in North America with a focus on our Strategic Enterprise business. If you possess deep curiosity and if asking the right questions is your superpower, we want to talk to you. If you are a master storyteller and know how to put on a great show, we want to talk to you. If you believe that it's about time that someone brought consumer grade user experiences to enterprise software, then we definitely want to talk to you. Hit us up and let's chat.As a Lead Solution Engineer, your primary responsibilities include :- Work closely with our largest Enterprise customers to identify and solve their most critical business problems.
- Support the sales team by taking a consultative role in customers' solution evaluation process.
- Conduct effective requirements gathering to clearly identify customer problems.
- Develop a thorough understanding of the Freshworks product portfolio and apply this to solve customer problems. Build solutions using our comprehensive product portfolio and demonstrate these to business and technical audiences.
- Articulate the value of Freshworks solutions to a variety of audiences.
- Develop and execute a technical sales strategy to secure a technical and functional win.
- Be a trusted partner to our customers and help them feel comfortable with proposed solutions.
- Evangelize a refreshing user experience on the Freshworks platform.
- 3-5 years experience as a Sales Engineer/Solution Engineer within an enterprise software organization.
- Experience in selling CRM, Customer Service, IT service management or other related technologies.
- Knowledge of SaaS business model, SaaS technologies, and related applications.
- Experience working on complex sales cycles.
- Capable of working on a cross-functional team to solve business & tech problems.
- Solid verbal, written, presentation and interpersonal communication skills.
- Proven time management skills in a dynamic sales environment.
- Highly driven individual with an execution focus and a strong sense of urgency.
- Self-directed and resourceful / entrepreneurial experience and attitude.
- A Bachelor's degree is required. B.S. in Information Systems or Computer Science is nice to have.
- ID: #43760969
- State: California Sanmateo 94401 Sanmateo USA
- City: Sanmateo
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-07-02
- Deadline: 2022-08-30
- Category: Et cetera