Level 4 Data Center Technician

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. We have a new opportunity for a Data Center Technician Support Specialist, who will be able to work a standard Monday through Friday, 40 hours per week schedule. The candidate will receive day to day direction from the embedded site leads with client specific direction as needed, which may include standard PRD OS and H / W break-fix in an IT data center environment (production and pre-prod). The role will require the candidate to monitor ticket queue for new tickets and assign as appropriate, as well as complete additional paperwork aligning with the tickets. Required Skills:

• Basic knowledge of Linux command line
• Ability to run provided and documented commands through sudo
• Ability to run provided scripts in Linux environment, and work with output
• Manage large scale installs of Linux or Windows servers in DC environment using OS provisioning tools such as Altiris or IPPF or PXE

• Proactive walkthrough for failed hardware
• Physical audit of supported systems
• Proper disposal of hardware and media following client guidelines
  • Manage incident & request tickets assigned to queue
• Validate server(s) / task under our service responsibility
• Contact customer for information / request downtime etc.
• Diagnose problem - order parts as required
• Repair / replace / configure as required within scope
• Complete paperwork
  • On-call support
• Answer pages within set amount of time (varies between sites)
• Validate server(s) under our service responsibility
• Diagnose / repair - remotely if possible / onsite if required
• Order parts if required
• Escalate to other groups as required
• Complete paperwork as necessary

• Validate server(s) landing requirements
• Contact customer as required for information
• Physical land of hardware in correct location
• Build to proper build configuration according to customer requirements and cut sheet
• Request tasks from required groups for additional services
• Monitor tasks for completion or problems and escalate to appropriate parties to resolve
• Update Asset Tracking System (ATS) with server name, location, and owner
• Complete paperwork

• Validate server under service responsibility
• Inform customer of decom
• Request decom tasks from required groups to remove server(s) from their services
• Validate the dependent services have been halted
• Power off and remove server(s)
• Dispose of hardware as requested by owner

• Use specific EC tools which help identify what is down and make necessary corrections to repair the systems
• Proactive break / fix support based on pre-failure analysis (PFA) reports and compliance with target environment metrics concerning PFA under EC guidance
• Training will be provided by EC for special tools
• This role will require privileged access (equivalent to root or admin roles)
• Support between campuses at sites as needed
• Follow EC documented procedures
  • May be asked to document best known methods related to the EC procedures due to the document lifecycle and process evolution
• Work with OEM vendors on warranty systems to provide appropriate hardware remediation and escort or supervise Field Support Engineers when onsite as needed
• For in-house hardware, may be required to perform hardware failure analysis and parts replacement
• Scheduling and other administrative aspects of appliance EOL and equipment move under EC guidance

• Escalate unresolved issues to Tier 2 or Tier 3 specialist or client contacts
• Coordinate tasks with other team members
• Physical installation of backup hardware
• Install operating system on backup server hardware
• Maintain client required training

• Eject tapes from tape libraries in accordance with disaster recovery targets
• Prepare and ship tapes to offsite storage vendor
• Receive tapes from offsite storage vendor
• Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
• Perform post-tape load processes on tape libraries
• Recall tapes from offsite storage vendor
• Manage on-site surplus tape inventory
• Manage the tape lifecycle using backup and library software, and any third-party tools
• Dispose of damaged or EOL tapes in accordance with Client Information Security policies
• Monitor and respond to media errors and tape alerts from backup software and tape libraries

• Install and removal (and retrofitting server rack shelving)
• Ability to work independently or as a team on repetitive physical tasks without direct supervision after initial on the job training on tasks as outlined below:
  • Ability to operate manual pallet jacks, manual and motorized server lifts, pallet banding, maneuver and move fully loaded pallets of material, heavy lifting or shifting of loads 40-200lbs with a buddy assistant
• Client safety protocol, DC security training, will be provided
• Schedule dock to DC goods receipt for all SC site data centers
• Inventory equipment received
  • Keep items separated by order number or PO number during all handling stages including final in rack placement
• Move items received form dock area to the data center assigned equipment staging
• Hook up the power cables to the de-energized server (but do not plug into any live server rack PDU), dress and manage power cables as per DC manager's expectation
• Sort and separate all miscellaneous spare parts as per assigned to the "save repository
• Manage, breakdown and discard all packaging as per site Corporate Services Recycling guidelines and locations
• Stack and save all packaging material / pallets designated as "Save and return to OEM vendor
  • Will be required to coordinate / schedule pick with vendor and assist with moving and loading
• Assist with data center miscellaneous tasks which includes but not limited to the following or as directed by the data center manager:
  • Removal of end-of-life hardware from server racks, strip racks of rails and PDU s
  • Reconfigure rack with new rails and PDU s
  • Remove EOL racks completely
  • Move or route de-energized power whips under computer room raised metal floor (typically 12 -24 high)
  • Re-arrange floor tiles to meet newly configured rows
  • Assist with maintaining / repair HAE / CAE (Hot Aisle Enclosures / Cold Aisle Enclosures) vinyl curtains
  • Help maintain / manage power cable management
  • Row / rack labeling to include making and affixing labels to racks
  • General housekeeping of DC's (i.e. remove trash on floor, blown off labels, moving equipment to designed locations, etc.)