Logistic Operator - Bilingual (Korean/English)

Job Description

• SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
• Coordinate with customers cargo bookings(FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery
• Handle customer requests and all troubleshooting issues in a timely manner
• Daily liaison with customer, carriers, internal staffs to coordinate booking, pickup, tracking and proof of delivery with appropriate documentation
• Maintain essential documentation with up to date information to ensure custom clearance, shipment tracking and payment settlement etc
• Increase customer satisfaction and business share through regular contact (i.e., phone, email)
• Monitor account issues and communicate/liaison with management to implement/drive solutions
• Recommend when needed changes in current processes
• Reporting as needed (Service failure report, claim/damage report, others)
• Accuracy of data entry into company's system as needed
• Monitor trends and report changes to Management for action

Qualifications

• Education: College BA preferred
• 1 years of experience with freight forwarding or shipping industry preferred but not required
• Proficient in Outlook, Microsoft Office Excel/Power point/Word Skill
• Highly organized with ability to manage multi-tasks while paying close attention to detail
• Excellent analytical and problem solving skills
• Great interpersonal skills, with ability to communicate openly and effectively
• Works well under pressure and has a sense of urgency
• Strong work ethics

Additional Information

All your information will be kept confidential according to EEO guidelines.