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Job Description
- SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
- Coordinate with customers cargo bookings(FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery
- Handle customer requests and all troubleshooting issues in a timely manner
- Daily liaison with customer, carriers, internal staffs to coordinate booking, pickup, tracking and proof of delivery with appropriate documentation
- Maintain essential documentation with up to date information to ensure custom clearance, shipment tracking and payment settlement etc
- Increase customer satisfaction and business share through regular contact (i.e., phone, email)
- Monitor account issues and communicate/liaison with management to implement/drive solutions
- Recommend when needed changes in current processes
- Reporting as needed (Service failure report, claim/damage report, others)
- Accuracy of data entry into company's system as needed
- Monitor trends and report changes to Management for action
Qualifications
- Education: College BA preferred
- 1 years of experience with freight forwarding or shipping industry preferred but not required
- Proficient in Outlook, Microsoft Office Excel/Power point/Word Skill
- Highly organized with ability to manage multi-tasks while paying close attention to detail
- Excellent analytical and problem solving skills
- Great interpersonal skills, with ability to communicate openly and effectively
- Works well under pressure and has a sense of urgency
- Strong work ethics
Additional Information
All your information will be kept confidential according to EEO guidelines.
- ID: #39205050
- State: California Santafesprings 90670 Santafesprings USA
- City: Santafesprings
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2022-04-22
- Deadline: 2022-06-20
- Category: Et cetera