Mac Helpdesk Support

This is a long term, ongoing contract.MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!What you’ll do day-to-day:Acting as the first point of contact in assisting users with hardware, software, and troubleshooting issuesExecuting onboarding and offboarding tasks, including hardware setups, access management and asset management, and develop process improvementsManaging and troubleshoot site-based networking and WiFi issues, VoIP systems, and video conferencing systemsHelping roll out new software releases and system upgrades, evaluate and install patches and security updates, and resolve software and hardware-related compatibility problemsWorking with employees to troubleshoot various connectivity and access issuesProvide onsite support to employees working in the office About you:IT support experience in a Mac-dominated environment with increasing responsibilities over timeExperience supporting macOS and iOSPrevious experience with MDM solutions in managing mobile devices and workstationsAbility to administer and troubleshoot VPNs, password managers, two-factor authentication, single sign-on and security protocolsExcellent customer service and troubleshooting abilities in a remote-working environment Bonus points:Experience partnering with Corporate IT/ systems and customer experience teamsScripting and debugging abilities (Bash, Python, Ruby, etc.)Apple Certification (ACIT, ACMT, ACSP, etc.)Windows experienceSurreal sense of humor