Manager Branch Operations

Become part of the excitement.As a Manager - Branch Operations, you will direct all customer service, administrative, and logistics activities to achieve excellent customer service and branch profitability through the full implementation of our service system, performance management, training, and administrative review. You will manage a complex organization involving multiple facilities in the same market to support sales in excess of $90,000,000.In this role you will:

Provide direction to all front-line customer service, administrative, warehousing, and transportation functions through applicable managers/supervisors to maintain established service standards

Review department activities to verify timelines and accuracy

Establish performance expectations for all managers/supervisors and for any direct reports and manage performance through coaching, counseling, goal setting, feedback, and performance appraisal process

Serve as member of Branch Steering Committee to facilitate resolution of service/rework issues and to ensure the Company is meeting strategic marketing objectives

Communicate with Sales Managers to identify customer service requirements; host branch tours when appropriate

Involved in resolving local service failures and responsible for taking necessary action to prevent recurrences, through the established nonconformance procedure

Assist in expense optimization and control; provide administrative approvals as required by the Company

Oversee branch inventory and cycle counts

Ensure proper staffing to provide excellent service; participate in new hire orientation; set branch schedules and procedures; monitor safety and associated programs; ensure compliance with Company safety and health procedures and coordinate/implement succession planning for branch

Maintain adequate branch security

What you bring to the table:

Minimum 5 years experience required: Most senior level management position at branch level for individual with numerous years of operations experience; prior branch supervisory experience with a strong background in customer service

4 year degree preferred

Knowledge of wholesale distribution industry and supply chain management principles

Knowledge of continuous improvement processes

Knowledge of SAP and Microsoft Office Suite

Oral and written communication skills

Supervisory and leadership skills with the ability to motivate and influence others

Problem solving and conflict resolution skills

Organizational and time management skills

Ability to effectively train and instruct in both group setting and one-on-one

Ability to develop and maintain relationships with customers and suppliers to achieve short and long term goals of branch

Ability to effectively present Company services and quality standards to customers

Ability to handle customer complaints and mediate customer disputes

Compensation Details:

The expected rate of pay for this position is starting at $125,000 annually depending on experience.

This position is also bonus eligible - based on specific and relevant business metrics.

Why should you join Graybar?At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.Apply now and find out what’s next for you.At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition ProgramEqual Opportunity Employer/Vet/DisabledNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!