Manager, Risk & Identity Solutions Management

The Manager of Acceptance Risk Solutions Management will be a key member of North America Risk & Identity Solutions Product Office, which is accountable for financial and operational performance of Risk & Identity Solutions in North America.  This role is an individual contributor who will be responsible for helping tell the story of how Merchant and Acquiring-facing Risk and Identity Solutions offerings, other offerings, and partnerships come together to solve client needs/use cases and drives telling of this story through various channels (critically including direct client conversations).  This individual will work closely with various colleagues within the team and cross functionally and will support by provide real-time market insights, intake and triage client needs and coordinate roadmaps, and share feedback on ongoing go-to-market efforts.  This position can be based in the San Francisco Bay area or Austin area, and some travel will be expected.Specific responsibilities include:Developing use-case, segment, and client-specific perspectives on solutions that solve key client problems/needsCoordinating with Visa Generalist and Acceptance Solutions Specialized sellers to ensure familiarity with use case solutionsParticipate in pre-sales client discussions to whiteboard innovative or enhanced risk offerings or lead future roadmap discussionsServe as primary intake channel for client requests into prioritization efforts (including understanding options and true needs), completing pre-sales activitiesSupport sales teams in driving identified issues and questions to resolutionSupport in development of business cases to support prioritization effortsServe as conduit for gathering client feedback, and synthesizing feedback for product requirement purposes to ensure voice of the customer is representedThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.