Manager Service Now

Description Our client is seeking a Manager, ServiceNow Engineering to join the Cloud Center of Excellence department.The ServiceNow Manager will be part of our Enterprise Applications team. The successful candidate will leverage their significant ServiceNow engineering team experience to exercise technical leadership for a team of passionate and fun ServiceNow engineers ensuring timely execution of enterprise solutions. This role will work collaboratively with our IT leaders and business partners across the enterprise to strategically plan and prioritize project requests so that we can ensure we support timely, consistent, and quality services.This role will also be a key player in exposing the enterprise to the capabilities of ServiceNow and how it can be used in areas outside of IT, thereby increasing the use and value of ServiceNow applications and ensuring that it becomes a core technology platform.Strategy

Provide vision to business and IT leaders to identify strategic directions requiring systems solutions, define business application requirements, and deliver system and process solutions for those requirements.

Responsible for the stability, quality, maintenance, and enhancements of Enterprise Applications including ServiceNow, Jira, Alfresco, and Planview.

Stay abreast of technology industry trends and best practices.

Partner with the Cloud Center of Excellence to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.

Delivery Planning and Execution

Partner with the ServiceNow Operations and BSA/QA teams to provide for the stability, quality, maintenance, and enhancements of ServiceNow applications

Create, prioritize, plan, and execute ServiceNow enhancement/project requests with the

Technology/Operational/ Risk Control

Provide oversight and leadership to manage multiple complex projects and initiatives that deliver high quality systems on-schedule, on-budget, and to the committed project scope.

Lead integration and synergy between architecture/technology planning and development initiatives, providing direction and decisions in application development to support platforms.

Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment.

Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations.

Leadership

Provides strategic and technical leadership about the implementation of core ServiceNow systems and works closely with others in applications development and technical support to ensure the developed applications conform to enterprise standards.

Actively research future systems solutions by balancing technology innovation, industry trends, voice of the customer and internal business needs.

Requirements

Bachelor's degree in IT-related field or equivalent years of experience

At least 5+ years of experience in a medium to large-scale enterprise IT capacity

At least 5+ years leading a successful ServiceNow engineering team.

Technical application leadership required

Must have demonstrated the ability to lead, coach and mentor others

Excellent oral and written communication skills.

Must be able to present to all levels of management

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.$113,000.00 - $172,000.00Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .