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Your Opportunity
The Head of UX Design, Content, and Research will lead our critical user experience capability supporting our digital and other experiences across the firm. This leader will lead a large team across several areas - driving design innovation, simplicity and consistency for clients, and discovery in new areas for the firm. These areas are tremendously important given our mandate to deliver innovative, delightful experiences in a scalable and consistent way. To lead us, this leader must have a passion for design and innovation, creating strong relationships with our internal clients on the digital, business, and technology sides, and be a strong systems thinker in creating the right structures to best manage the team and drive scale. This leader will need to manage complex work and be effective at driving change across the organization. The Managing Director will work across a wide range of stakeholders to optimize how we manage design, content, and research across our experiences. The MD will support cross-functional partners in leading product design, client experience, development, and risk management. This role will be responsible for articulating the vision for this team, building scalable practices, and innovating to drive optimized experiences. This is an extremely high-profile, cross-enterprise role within Schwab. What you are good atThe successful MD will create the strategy for this team to create delightful, innovative, and consistent experiences, while driving scale and efficiencies as we support Schwab's rapid growth. The scope ranges from defining and executing the vision for the overall team, and then partnering closely with digital, business, technology, and risk partners to both deliver the day-to-day work and identify areas of opportunity to further optimize the team and product development processes. This includes, but is not limited to:- Providing a strategy and vision for the broader UX team, including how we most effectively structure our teams and work to drive delightful experiences in efficient and scalable ways
- Building engaged, high-functioning teams across both within the UX team and with partners in product, technology, and other areas of the firm
- Comprehensive understanding of the product development lifecycle and agile practices
- A curiosity and fluency around technical development, with a desire to and plan to deeply engage our technology partners on optimizing our product development processes
- Establishing and obtaining commitment to business goals, while constructively motivating people and implementing strategies to achieve superior business results, including quality and productivity
- Strong client focus and the ability to effectively build relationships, establish trust, respect, competence with both the UX and partner teams
- Support for teams and partners in defining best-in-class client experience - built on a scalable foundation
- Strong attention to detail as it relates to risk management, governance, and institutionalizing processes
- ID: #49544643
- State: California Sanfrancisco 94102 Sanfrancisco USA
- City: Sanfrancisco
- Salary: USD $300,000 - $330,000 / Year
- Job type: Permanent
- Showed: 2023-03-25
- Deadline: 2023-05-23
- Category: Et cetera