Meeting & Events Manager

26 May 2024

Vacancy expired!

Meeting & Events Manager

Job ID 118552

Posted 15-May-2023

Service line GWS Segment

Role type Full-time

Areas of Interest Administrative, Building Management, Communications/Public Relations, Customer Service, Data & Analytics, Development, Quantity Surveying , Risk Management, Workplace Strategy

Location(s) Los Angeles - California - United States of America

We’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

Job Summary

The Meeting & Events Manager manages employees and daily operations ensuring high-quality customer service by building strong event programming that aligns with the goals of clients and other stakeholders.

In the role you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with care and quality. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes.

The Meeting & Events Manager also works with teams to track benchmarks and ensure superior performance from the entire meeting and events staff.

Duties and Responsibilities

Manages a team in one or more offices. Provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.). Make recommendations on budgets and cost reductions.

Establishes work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team's skills.

Troubleshoots and resolves complex client inquires and complaints that are escalated.

Follows up with clients timely to ensure satisfaction.

Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.

Accountable for SLA's, KPIs, and benchmarks; reports out on a recurring basis.

Supports Experience Services team to ensure event operations are compliant with safety and facility/property requirements. Ensures smooth event operations; troubleshoot as needed.

Serves as primary contact with client for meeting & events forecasts and strategies.

Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.

Reviews staff workload and makes proactive decisions to meet the department business demands.

Ensures smooth operations by implementing procedures to drive employee efficiency; tracks related performance data and solutions for identified gaps.

Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees and/or vendors.

Performs other duties as assigned.

Qualifications

Bachelor's degree (BA/BS) in a related field of work or equivalent work experience and a minimum of 4+ years working in the meetings industry in areas such as a planner, travel manager, hotel sales or similar preferred; or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).

Has at least 4+ years of formal supervisory experience.

Experience working in or with a multi unit environment e.g. hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred.

Understands the sales process, meeting dynamics, support services, vendors, and industry at large.

Certified Meeting Professional (CMP) preferred.

Ability to comprehend, analyze, and interpret the most complex business documents.

Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Ability to work in multiple software platforms and learn and retain technical software applications quickly.

Good organizational skills. Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences. Strong problem-solving skills. Highly adaptable and flexible.

Ability to work flexible work schedules based on business need.

Ability to lead and motivate others and to perform associated paperwork.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 35 lbs. and occasionally lift/move up to 50 lbs.

Scope of responsibilities

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.

Safety

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

  • Complete at a satisfactory level all required and assigned HSE training.
  • Follow all activity policies and procedures, including all HSE related requirements at all times.
  • Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
  • Report any condition which you feel could result in an accident or injury and / or stop work if required.
  • As a Supervisor / Manager:

    While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:

  • Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
  • Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
  • Support stop work authority when it is exercised in good faith.
  • Communicate any / all potential workplace hazards and workplace procedures.
  • CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Meeting and Events Manager position is $100,000 annually or $48.08 per hour and the maximum salary for the Meeting and Events Manager position is $110,000 annually or $52.88 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 (U.S.) and +1 (Canada).

    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

    Host

    Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

    Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

    The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

    Find out more

    • ID: #50000315
    • State: California Los angeles 90001 Los angeles USA
    • City: Los angeles
    • Salary: Depends on Experience
    • Job type: Permanent
    • Showed: 2023-05-26
    • Deadline: 2023-07-24
    • Category: Et cetera