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- Acts as the primary onsite engineer for any scheduled onsite visit and for any tickets that may need an onsite point of view for corrective actions.
- Leads break/fix activities, escalating problems to senior management and/or vendors as appropriate.
- Responds to escalated network issues for our customer’s systems; facilitates advanced diagnosis and troubleshooting when necessary.
- Responsible for preparing and implementing changes to the customer’s network infrastructure.
- Resolving advanced support issues and mentoring the junior network engineering staff. Daily support and maintenance of supporting technologies to maintain the infrastructure’s security posture.
- Responsible for meeting customer’s contractual objectives, ensuring performance and uptime SLAs are met.
- Perform capacity planning and be proactive in assessing and making recommendations for improvement.
- Configure switches, routers, and next generation firewalls in complex IP networks: LAN, WAN, Wireless and VoIP
- Maintain up-to-date documentation for assigned customer networks Communicate effectively with clients, team members, and management staff
- ID: #43794305
- State: California Los angeles 90001 Los angeles USA
- City: Los angeles
- Salary: $60,000 - $80,000
- Job type: Permanent
- Showed: 2022-07-03
- Deadline: 2022-08-29
- Category: Et cetera