Vacancy expired!
- Strong network engineering backgrounds – L1-L3 (TAC EXPERIENCE DONE DEAL)
- Python scripting
- Icing on the cake! = client Test Center (STC) experience. Pull from Cisco and they’ll have it.
- Networking python QA experience
- Customer facing personality as they will be the Cisco engineers go-to for STC support on-site
- Strong skills with network layers L1-4, but L1 to L7 is ideal. Most of their time will be spent in Layers 2 & 3, but touch all of them.
- Bachelor’s Degrees with technical focus, or equivalent course work in data and telecommunications
- Master’s degree with a technology focus is a plus
- 5 years+ technical experience in Telecommunications / Data communications Industry.
- Previous Technical Support experience desired.
- Self-motivated, Prior experience in router and switch configuration required.
- working independently and willing to accept challenges.
- Strong verbal and written communication skills, and, friendly, outgoing personality.
- Ability to analyze and debug test setups especially under stressful situations.
- General networking knowledge like IP, Ethernet, etc. required.
- Tcl and/or Python scripting experience are desired.
- Hands on experience with 400G ethernet technologies and physical layer troubleshooting is desired.
- Knowledge in routing and MPLS protocols like BGP, ISIS, OSPF, RSVP, LDP desired.
- Knowledge in access protocols such as PPP, L2TP, DHCP desired.
- Knowledge of VMWare ESXi, vSphere, and even Kubernetes desired.
- Previous telecom/networking test equipment experience would be a plus (Spirent TestCenter, SmartBits, Adtech, Ixia, Agilent) desired.
- Network certifications including CCNA, CCIE, and or JNCIA are a plus.
- Deliver onsite technical service and support for customers.
- Help in diagnosing, troubleshooting, and debugging systems.
- Customer system installation and training.
- Promote and educate customers on Spirent support processes and SLAs.
- Keep stakeholders (e.g. sales, customer, technical peers, management) informed of actions, and progress on technical product issues.
- Respond to customer inquiries either in person or via telephone, online networks and email.
- Communicate with Spirent product teams regarding bugs and proactively conduct follow-ups to ensure fixes are received and tested by customers.
- Advise management on product development issues arising from product problems identified through customer service and product experiences.
- Process and maintain pertinent information within our support CRM systems.
- ID: #49204909
- State: California Sunnyvale 94085 Sunnyvale USA
- City: Sunnyvale
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-02-14
- Deadline: 2023-04-14
- Category: Et cetera