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Job Title: Network Operations Analyst, Location: Fairfield, CA (Onsite) Duration: 24+ Months Contract Client: Direct ClientNOTE: Shift Timing: Thursday 6 pm to 4:30 am and sometimes 6 pm to 6 am (2hrs overtime).We are looking for Telecom, SCADA, and Network experienceDesired: • Advanced knowledge of network protocols, software applications, and operating support systems; • Current Networking Certification ITIL Certification. • Minimum of 5 years’ experience in telecommunication, internet, and network operation center environments. • Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems. • Experience compiling and analyzing data/statistics. • Ability to communicate finds and recommendations to various levels of management; • Ability to lead teams; Responds to escalated issues and complex incidents; • Oversees, mentors and provides technical guidance to less experienced IT Network Operations Analysts; Ability to effectively manage multiple assignments and demanding time constraints; • Ability to run what-if modeling analysis and understand how different factors affect outcomes; • Is able to work with and communicate across multiple departments; • Ability to apply technical skills to resolve high-impacting, unusual, and/or complex incidents. Has advanced or mastery knowledge of one or more of the following designated area: IT product line, operational process, Utility domain.• Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner. • Interacts with users, IT professionals and team members typically reporting and discussing progress of projects/incidents. • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership. • Escalates to more experienced resources on unusual or more difficult incidents. • Has proficient knowledge of one or more of the following designated area: IT product line, operational process, Utility domain.• Qualitative and quantitative analytic & problem solving skills. • Proficient in Microsoft Excel and Word.• Is able to work independently or as part of a team.• Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks; • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines. • Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment. • May require some local traveling for training, meeting, etc. • Able to support shift schedules as required to meet business needs
- ID: #49761514
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State: California
Fairfield
94533
Fairfield
USA
- City: Fairfield
- Salary: $35 - $40
- Job type: Contract
- Showed: 2023-04-23
- Deadline: 2023-06-17
- Category: Et cetera