Network Operations (NOC) Technician

Verism Systems
Fairfield, CA
15 Jan 2025

Vacancy expired!

LOCAL CANDIDATES ONLY.

Work Schedule: Wednesday – Saturday; from 8 PM - 6:30 AM.

MUST HAVE SKILLS:

  • Strong Email writing & verbal communication

  • Excellent phone skills (Managing Conference calls/Bridges)

  • Windows 10, Microsoft Office Suite, & web browser experience

  • Experience with web based monitoring tools (Application and network)
  • Ticket management – Incident command, Escalations & tracking

    • This is the Incident/Event Management role which applies repair or restoration procedures to network systems and applications that receive an event notification.
    • Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
    • Process routine change requests and work orders.
    • Perform data analysis/trending on the network and applications as per predefined documented procedures.
    • Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
    • May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
    • Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.

    Incident Management -
    • Manage timely ticket updates.
    • Use run-book steps for first level break/fix restoration needs.
    • Complete repetitive, basic maintenance activities as requested.

    Event Management -
    • Develop and distribute ongoing updates/notifications for outages in progress as directed by Service
    • Initiate conference bridges for outages as part of the outage management process.

    SKILLS:
    • BA/BS in Information Technology or related field or equivalent work experience.
    • Intermediate knowledge of network protocols, software applications, and operating support systems.
    • Current Networking Certification; ITIL Certification.
    • Minimum of 2 years experience in telecommunication, internet, or network operation center environments.

    • Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
    • Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner; Interacts with users,
    • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.
    • Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.
    • May require some local traveling for training, meeting, etc.
    • Able to support shift schedules as required to meet business needs
    If interested please respond with your resume to :rohit(at)verismsystems(dot)com
    • ID: #48588711
    • State: California Fairfield 94533 Fairfield USA
    • City: Fairfield
    • Salary: Depends on Experience
    • Job type: Contract
    • Showed: 2023-01-15
    • Deadline: 2023-03-11
    • Category: Technical support