Vacancy expired!
- Responsible for researching and analyzing business functions and system requirements for process workflow design and technical design documentation.
- The ITSM Business Analyst translates operational and technical needs.
- Responsible for managing the implementation, configuration, workflow programming/development, and on-going system administration for the select modules within ServiceNow and SFDC
- Partners with internal business stakeholders to analyze, define and document business requirements and work with IT team to define our requirements and ensure smooth delivery.
- Participate in multiple cross functional interlocks representing Network requirements and support for Applications
- Understands business environment and helps to connect/align relevant business stakeholders
- Participate in Agile based requirement grooming, attending sprints in automation of ITSM Projects
- Hands on Experience with IT Change Management, Problem Management, Vendor and Supplier management methodologies and principles.
- Reviews functional designs for applications, integrations and conversions and work closely with BSAs and DEV teams to ensure solution meets requirements
- Ability to work on multiple functional areas and integrations with third party products
- Keeps up to date with industry trends and vendor capabilities to review robust functional designs
- Provides inputs into business processes based on design capabilities
- Obtains, creates and documents business requirements engaging multiple stakeholders
- Creates BRD (business requirements document), managing cross-functional and cross-regional reviews
- Works with the IT and Dev team on solution design and development
- Partners with stakeholders to analyze, define and document business processes within and across functional areas
- Utilizes Lean Six Sigma methodology; may design or improve business processes
- Facilitates workshops to drive agreement where appropriate
- Reviews functional designs and obtains sign-offs with the internal stake
- Manages stakeholder expectations and communications within and beyond functional track
- Knows business environment well enough to identify and proactively include the correct stakeholders
- Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects
- Determines and applies appropriate methodologies and tools for analyzing a range of complex, functional and/or cross-functional issues (often complex or with a high level of ambiguity)
- Provides recommendations that consider the needs of cross functional teams
- Proactively Identifies process gaps/issues and recommends areas for improvement
- Assesses impact of manual workarounds using time/motion studies
- Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate
- Facilitates discussions and drives resolution where disagreement exists, escalating where necessary
- Participate in user acceptance testing (UAT) and ensure actual requirements are met and ready for service.
- Responsible for ensuring UAT is fully planned and executed
- Manages process and procedural documentation in tools like Confluence, JIRA, Wiki, SharePoint
- Completes post deployment analysis and provide release retrospective feedback to release manager
- Builds training material and deliver training
- Ensure Sustainability of features delivered in production. (Feature Success)
- Creates, manages, and leads larger project plans and resources, executing them using appropriate tools and techniques
- Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring
- Manages multiple application releases and projects
- Manages stakeholder expectations and communications.
- Creates scope, project charter and stakeholder analysis
- Applies appropriate project management skills and best practices including Lean Six Sigma
- Identifies and manages risks and issues, recommending suitable mitigation plans
- Leads status reporting, highlighting risks, issues and concerns
- Makes recommendations for improvement based on report results
- Creates and publishes more complex dashboards
- Reviews the metrics, improves the efficiency of the fulfillment and presents the data to cross-functional teams to improve the effectiveness and quality of our products
- Champions changes to enable customer benefits
- Assesses priority based on fit to agreed organizational criteria
- Supports in driving consistency and alignment across different functional teams
- Recommends alternative solutions, escalating where disagreements persist
- Leads and facilitates cross functional discussions to drive issues, challenges and prioritization efforts
- Updates CSI and Issues logs ensuring the relevant detail is provided
- Is a CSI advocate, pro-actively driving CSI opportunities through to completion
- 7+ years’ experience as Business System Analyst
- Bachelor's in Information Systems, Business or related field
- Significant professional experience as a business analyst for an enterprise ITIL/ITSM platform
- Experience conducting facilitated workshops for requirements analysis
- Experience creating workflows using formal notation such as Business Process Modeling Notation (BPMN)
- SFDC Certification is mandatory
- ITIL/ ITSM Foundation Certification is mandatory
- PRINCE2 Foundation Certification/Six Sigma Yellow Belt/PMP/Scrum Master – Preferred
- Networking certification CCNA/CCNP,/JNCP is a plus but not mandatory.
- ID: #43793655
- State: California Santaclara 95050 Santaclara USA
- City: Santaclara
- Salary: $40 - $50
- Job type: Contract
- Showed: 2022-07-03
- Deadline: 2022-08-28
- Category: Et cetera