Office Admin for Theatre / Opera

Job Description

About Lamplighters Music Theatre:

Lamplighters Music Theatre is a San Francisco-based non-profit theatre company founded in 1952 to produce the comic operas of Gilbert & Sullivan and other works of comparable wit, literacy, and musical merit. Our company strives to enrich the lives of current and future theatre-goers with productions of the highest artistic quality, and to offer performance opportunities in the unique style of classic music theatre to established and emerging artists alike.

Position Overview:

The successful candidate will perform a variety of tasks to support the organization’s operations. This includes data entry, customer service, and general office duties. This position is hybrid flexible, but typically necessitates one day in the office per week.

Key Responsibilities:

SalesForce Data Entry:

o Clean and format patron ticket and donation data in Excel to then upload to Salesforce

o Run reports (donor lists mailing lists, ticket sales, etc.)

General Office Duties:

o Handle incoming company emails, review them, and forward them to the appropriate parties.

o Handle online merchandise store (maintain inventory, ship orders)

o Request and compile program materials and work with third party designers on digital programs.

o Coordinate design and print of one sheet informational programs

o Compile and mail thank you letters for donors periodically

o Answer office phone for four hours per day on weekdays (remote option available - can be routed to cell phone).

o Assist with office organization and building supervision

o Perform other office tasks as needed.

Front of House:

o Assist at performances (manage merchandise booth and field questions from patrons) - variable but typically one production per quarter, approximately 15 (weekend) dates

Requirements:

Required:

o Customer service orientation with the ability to handle interactions with patrons and artists.

o Excellent verbal and written skills; ability to coordinate with proofreaders

o All employees must be fully vaccinated against Covid-19 and provide proof prior to starting work. Boosters are required for eligible employees. A site for uploading proof will be provided.

Preferred:

o Experience with QuickBooks Online.