On-Site Tech Support (Apple Products)

Experis
Burbank, CA
08 Mar 2025

Vacancy expired!

ON-SITE TECH SUPPORT (APPLE PRODUCTS) Our client in

(Burbank, CA) is looking for hardworking, motivated talent to join their team supporting Apple/ Mac products. Don't wait apply today! What's in it for you?

  • Payrate or Pay range $28-31 per hour

  • Onsite- Burbank, California

  • Contract-to-Hire at $65,000 salary

  • Full time hours
Job Description This role is responsible for superior customer service providing friendly face-to-face support for the overall technology needs of customers. The service covers all company issued devices, including personally owned Apple devices, as well as company systems and applications support.

Qualifications & Requirements

  • Strong, extensive knowledge of Apple Products (iPhones, iPads, laptops, and Mac iOS)
  • Troubleshooting skills in Apple & Windows, both physical and virtual environments
  • Knowledge of TCP/IP Protocol, Microsoft Exchange, and Active Directory
  • Outstanding technical customer service skills, including professional demeanor & appearance
  • Sense of urgency and ability to multi-task
  • Preferred Tech Skills: Windows OS, Linux or Unix, Blackberry, Android, Citrix, Virtualization, VPN connectivity, Mobile Device Management, Ticketing Systems, A/V, SCCM, Cloud, Networking

Duties & Responsibilities

  • Friendly response and ownership of issues and requests presented by walkup guests
  • Address issues raised via social media (Yammer) and other written formats including email
  • Document and report on all work performed on behalf of customers
  • OS imaging, software install/configuration, account creation
  • Maintain accurate inventory and support records
  • Work with partners to expedite and resolve issues impacting productivity
  • Produce verbal and written status reports with emphasis on high-profile issues
  • Adhere to company and business unit policies and standards
  • Proactively monitor, assess and address support requirements
  • Create system and support documentation as required
Why should you choose us?

  • Medical, Dental, Vision, 401k

  • Weekly pay with direct deposit

  • Consultant Care support

  • Free Training to upgrade your skills

  • Dedicated Career Partner to help you achieve your career goals
Are you Interested?

  • ID: #49431586
  • State: California Burbank 91505 Burbank USA
  • City: Burbank
  • Salary: $28 - $30 per hour
  • Job type: Contract
  • Showed: 2023-03-08
  • Deadline: 2023-05-04
  • Category: Et cetera