Order Desk Clerk

Job Summary

Customer service representatives interact with customers to take purchase orders, provide information in response to inquiries about products and services and to handle and resolve complaints.

Key Responsibilities:

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Process orders and invoices as needed, conduct data entry into ordering system.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

Required Qualifications:

High school diploma or equivalent.

One or more years of experience in an order processing, customer service.

Proficiency with order management software, Microsoft Office Suite, and/or database management.

Excellent verbal and written communication skills.

Exceptional attention to detail and strong organizational skills.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Strong problem-solving skills with a proactive approach.

Preferred Qualifications:

Experience in a food service, logistics, or warehouse environment.

Knowledge of basic accounting principles related to order processing.

Bilingual in Spanish is a plus.

Physical Demands:

Ability to stand, walk, or sit for extended periods.

Manual dexterity to operate computers and office equipment.

Please submit your resume today for immediate consideration