Patient Registration Representative

OverviewDignity Health Mercy Hospital of Folsom is the community hospital serving the Sierra foothills communities of Folsom El Dorado Hills Granite Bay Cameron Park Shingle Springs and Rescue. With 106 licensed acute-care beds our accredited non-profit hospital has been providing exceptional care for more than 35 years. Mercy Hospital of Folsom provides surgical services including minimally-invasive general urological and gynecological surgeries. We also provide comprehensive and award-winning orthopedic services which include surgery inpatient and outpatient rehabilitation and specialty orthopedic care. As a certified Joint Commission Stroke Center Mercy Folsom provides exceptional care to our patients in our Medical Surgical and Intensive Care units as well as our 25-bed Emergency Department. Our Family Birth Center features private and contemporary birthing suites where labor delivery and recovery occur in one room as well as award-winning lactation training and support. Mercy Folsom received Among America’s 250 Best Hospitals recognition and is a Primary Stroke Center.ResponsibilitiesEmploying excellent customer service skills the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities.We offer the following benefits to support you and your family:

Health/Dental/Vision Insurance

Flexible spending accounts

Voluntary Protection: Group Accident Critical Illness and Identity Theft

Adoption Assistance

Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults

Employee Assistance Program (EAP) for you and your family

Paid Time Off (PTO)

Tuition Assistance for career growth and development

Retirement Programs

Wellness Programs

QualificationsMinimum Qualifications:

Minimum 1 year of experience working in a hospital Patient Registration department healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles. Experience in requesting and processing financial payments. 2 years preferred.

High School diploma GED or equivalent.

Thorough understanding of insurance policies and procedures working knowledge of medical terminology. Knowledge of charity care programs as well as the various government and non-government programs preferred.

Able to perform basic mathematics for payment calculation. Experience in requesting and processing financial payments. Intermediate to advanced computer skills.

Pay Range$30.81 - $33.67 /hourWe are an equal opportunity/affirmative action employer.