Patient Relations Representative

Description:Answer inbound calls to assist customers and members with questions in regards to Health Plans. Checks status of referrals and triaged questionable cases to the Referrals. Verifies and investigates member benefits and eligibility and triages relevant cases to the Enrollment Department. Takes a monthly average of 60 plus calls per day and successfully documents, tracks, and resolves issues with supervisionSkills:Customer service, insurance eligibility, managed healthcare, call center customer serviceTop Skills Details:Customer service,insurance eligibility,managed healthcare,call center customer serviceAdditional Skills & Qualifications:Call Center, Health Plan, Data Entry, BilingualExperience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.