Patient Service Representative - Primary & Specialty Care Clinic (DTLA)

DescriptionIn this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:

acting as a liaison for the patients and physicians in the practice

assisting patients in accessing service within the health system

facilitating communication with referring physicians

referring patients to appropriate resources

providing follow-up through telephone and EPIC/Care Connect

Salary Range: $29.42 - $42.14 hourlyQualificationsRequired:

Skill in setting priorities which accurately reflect the relative importance of job responsibilities

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds

Ability to creatively integrate competing demands into a productive working environment

Skill in verbal communications to clearly convey complex problems in both formal and informal situations

Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

Knowledge of specific specialty practice and workflows

Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs

Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

Familiarity and knowledge of authorization process & managed care programs

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.