Patient Services Representative II

Organization:PAMF-Palo Alto Medical Foundation CADPosition Overview:Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.Job Description :These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).JOB ACCOUNTABILITIESPATIENT SERVICES: Checks-in patients and assures ensures all necessary authorizations are obtained prior to patient visits. Obtains patients medical history and insurance information to complete forms for processing purposes. Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes. Ensures that routine and priority tasks are completed within established departmental time frames.CLERICAL: Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis. Prepares and completes accurate, job related documentation, including collecting, updating, and maintaining patient medical and insurance information.SAFETY: Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.COMPLIANCE: Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service. Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.EDUCATIONEquivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education/experiencePREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:1 year as typically acquired in a similar environment.Pay Range: $26.47 - $33.08The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.Job Shift:DaysSchedule:Full TimeShift Hours:8Days of the Week:Friday, Monday, Thursday, Tuesday, WednesdayWeekend Requirements:Rotating WeekendsBenefits:YesUnions:NoPosition Status:Non-ExemptWeekly Hours:40Employee Status:RegularNumber of Openings:1Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.