Patient/Financial Services Lead

Patient/Financial Services LeadPacific Central Coast Health CentersSan Luis Obispo, CaliforniaRequisition ID 2021-205984 Employment Type Full Time Department Family Practice Clinic Hours/Pay Period 80 Shift Day Standard Hours Monday-Friday (8:00am-5:00pm) Remote NoOverviewDignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.ResponsibilitiesThe Patient/Financial Services Lead represents the clinic with professionalism and excellent customer service skills. The Patient Services Lead may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Lead may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Lead duties includes referrals and authorizations, pre-registration and patient preparation, insurance eligibility, patient check-out process, cash collections and reconciliation, TES, PIRs, and denial prevention. The PFS Lead is experienced, knowledgeable and can effectively manage all patient visits from the initial call for service to the completed superbill. Thorough understanding of Provider schedules, contracts, vendors, staffing and integration to the hospitals, PHC clinics and ancillary services. The PFS Lead may also serve as the lead, and will assign and lead tasks for the PSA and FSA's I and II. Works closely with Revenue Team including assisting with audits, TES, PIRs, and denial prevention including superbill reconciliation. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.QualificationsThree (3) years experience in an outpatient setting as a Medical Office Receptionist and successful completion of Patient and Financial Services Rep I and II or equivalent experience. Three (3) years experience in an outpatient setting as a Medical Office Receptionist and successful completion of Patient and Financial Services Rep I and II or equivalent experience. Experience with electronic practice management system is required. Proficient in GE and completed competency. Proficient and completion of employee supervision competency. Medical terminology class completion or equivalent experience required. Experience with electronic practice management system is required. Proficient in GE and completed competency. Proficient and completion of employee supervision competency. Medical terminology class completion or equivalent experience required. Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Thorough understanding of provider schedules, contracts, vendors, staffing and integration. Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Thorough understanding of provider schedules, contracts, vendors, staffing and integration.Equal OpportunityCommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed toa diverse and inclusive workforce. All qualified applicants will be considered foremployment without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, disability, marital status, parental status,ancestry, veteran status, genetic information, or any other characteristic protectedby law. For more information about your EEO rights as an applicant,pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v10/EEOLawPoster.pdf)CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).CommonSpirit Health™ participates in E-Verify.Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.